Contact & Policies
Contact Us
Thank you for visiting Futra Vida! Whether you have questions about our products, need help with an order, or just want to provide feedback, we’re here to assist you.
How to Reach Us:
The fastest way to contact us is by email. Feel free to send us your inquiry, and one of our friendly team members will respond as soon as possible.
Email: FutraVida@gmail.com
Response Time:
We aim to respond to all emails within 24–48 hours during business days.
Business Hours:
Monday – Friday: 12:00 AM – 12:00 PM (PST)
Saturday & Sunday: Open, but will not respond to emails.
Common Inquiries We Can Help With:
• Questions about our products
• Order updates or shipping inquiries
• Returns or exchanges
• Suggestions or feedback
We appreciate your patience and look forward to assisting you.
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At Futra Vida, your satisfaction is our priority. If you’re not completely happy with your purchase, we gladly accept returns under the following conditions:
Return Window
• Items must be returned within 20 days of delivery.
Conditions for Returns
• Items must be in their original condition, unused, and in their original packaging.
• Certain items, including but not limited to personalized items, clearance products, or final sale items, may not be eligible for return. Eligibility will be specified on contact with us.
How to Initiate a Return
1. Contact us at futravida@gmail.com with your order number and reason for return.
2. If your return is approved, we will provide a prepaid return shipping label for your convenience.
Refund Process
• Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
• Refunds will be issued to your original payment method.
• Please note: Refunds may take additional time to appear in your account depending on your bank or payment provider.
Legal Disclaimers
1. Return Eligibility:
• Futra Vida reserves the right to reject returns that do not meet the specified conditions, including items that are damaged, used, or missing original packaging.
2. Shipping Label:
• FutraVida will provide a prepaid shipping label for eligible returns. However, if the item is deemed ineligible upon inspection, the cost of return shipping may be deducted from your refund.
3. Final Sale Items:
• Products marked as “final sale” or otherwise noted as non-returnable are not eligible for returns or refunds under any circumstances.
4. Damage or Defects:
• Items damaged during transit or delivered with defects must be reported to futravida@gmail.com within 5 days of delivery. Claims submitted after this time frame may not be eligible for refunds or exchanges.
5. Limitation of Liability:
• Futra Vida is not responsible for delays caused by third-party shipping carriers or lost returns not shipped using our provided shipping label.
6. Policy Updates:
• This return policy is subject to change at any time without notice. Customers are encouraged to review the policy before making a purchase.
7. Finalizations
By buying from FutraVida.com you are accepting these terms. No exceptions.
If you have any questions or concerns, feel free to contact us at futravida@gmail.com. We’re here to help!
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Shipping Policy
Welcome to Futra Vida, where sophistication meets seamless service. By shopping with us, you agree to the terms outlined in this Shipping Policy. Please take a moment to review the details below, designed to provide you with transparency and peace of mind.
Order Processing & Delivery Timeline
• Each order is carefully processed within 1–3 business days of payment confirmation.
• Delivery times are determined by the timelines of our trusted suppliers and may range from 4-15 business days, depending on your location.
• As we work with exclusive global partners, delivery times may occasionally be extended due to factors such as customs processing or shipping carrier delays.
Shipping Costs
• Shipping costs are calculated at checkout based on your destination, the size of your order, and the selected shipping method.
• We are delighted to offer complimentary shipping on select products or orders exceeding [insert amount].
Order Tracking
• Once your order ships, you’ll receive a confirmation email with a unique tracking number. This allows you to monitor your order’s progress from dispatch to delivery.
Global Shipping & Customs
• Futra Vida is pleased to offer worldwide shipping, bringing elegance to your doorstep no matter where you are.
• Please note that any customs duties, taxes, or fees required by your country’s regulations are the responsibility of the recipient.
Address Accuracy
• To ensure timely and accurate delivery, please verify your shipping details during checkout. Futra Vida is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Lost, Stolen, or Delayed Packages
• While rare, delays, lost, or stolen packages can occur. If this happens, please contact us at [insert email], and our customer service team will assist in resolving the matter promptly, although it is often out of our care.
Agreement to Shipping Terms
• By completing your purchase with Futra Vida, you acknowledge and accept that shipping times are dependent on our suppliers. While we work tirelessly to expedite all orders, we cannot guarantee delivery dates beyond those provided by our shipping partners.
Customer Support
Your satisfaction is our priority. Should you have any questions or require further assistance, please contact us at FutraVida@gmail.com
Thank you for choosing Futra Vida. Your trust allows us to deliver timeless elegance and exceptional service, one order at a time.